Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty, but on a narrow leg, sorry, I had to return.
Sandals are cute, comfortable. Tailoring is neat. Synthetic material, the leg will sweat in summer. The foot length is 23.5 cm, the leg is narrow, the lift is small, the size is 37 fits well.
Satis feita
Still not so long
Delivery day in day. The sandals are not bad, worth the money.
I received the shoes in a very short time.It is really nice, comfortable and the store is strongly recommended from my side!
Wow, they are very beautiful and they were super good for me! Thank you!
It's comfortable, it's a bigger size, it's done carefully, and we'll see how it's worn in summer
Very beautiful, exact size, I was left without any problem. Exceeded my expectations. The shipment arrived early.
Not exactly the same, the colors and seams
Beautiful and comfortable
très jolies
Very good value for money comfort assured
Really cute.
I received the perfect shoe, correct size, comfortable loved.
received
Nice sandal, same as the picture only שהסוליה interior finish low מהמצופה
Elegant and comfortable
Great, I'll order more.
Very cute
The shoes are great just put a paste was broken on one side the shoe I put a photo of the unstitched side
They are very nice. Came super fast. Although for saiz 40 are super fair. Very happy with this purchase. I wanted to buy boots from the same store and it took a month and the boots had not yet been sent. I talk to the store several times and he always told me in 2-3 days. And that's how they were never sent. I had to cancel the purchase.