Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is good and fast, the bag does not smell good, I advise the store, the goods came in the declared terms well done.
Live color is more beautiful.
Cool bag, delivery two weeks, I recommend
The bag is excellent!!! Thank you!
Kachestvo otlichnoe, horowo swito!! Dovolna!!
Very happy, it's those to the picture
Алматыға 48 kүnde Keldi, Sapas joғara. Rahmet.
exactly as described, I was very pleasantly surprised, one pocket zip gapes a bit at bottom but not a big issue. for the price? total bargain. will see how it holds up.
Хорошая сумочка, прошита аккуратно, все змейки рабочие, много карманов. Размер и качество - всё соответствует ожиданиям Доставка была молниеносной. И прислали Новой Почтой ( а не, прости Господи, укрпочтой)
Gostei muito, entrega em 18 dias em Portugal. Recomendo.
Не совсем то, что ожидала и к тому же не работает две молнии
Very poor quality, it's like plastic and yet in the ad it looks like it's a loneta or similar.
The bag is excellent, black matte, 2 compartments, strong locks and a belt. Delivery is fast, thank you.
Satisfied, in accordance with the description!
I am very glad. Obawiałam up that handbag will be with
this is the 2nd bag I've gotten. the first one had two broken zippers so I ordered a second one. this one is perfect and I love it. I will be ordering one of each style.
Все отлично.Спасибо.
Love it! Multipockets, practical and pretty.
The bag is super, light, sewing neat! thank you
The bag is exactly which image, the order arrived before time was super fast, very happy, thank you!
The goods came very quickly. Handbag quality. Color saturated as in the photo.
Thank you. The bag really liked. A quality, strong lining is durable sewn perfectly of the thread does not stick out. Seller recommend.
The bag is good, if only the bottom in it was sealed, to keep the shape and then B was super. I ordered 2 bags, as a gift came 2 rubber bands on my hair.
Thank you for the bag really liked, all as I wanted and thanks for the gift
The color is not as bright as in the picture, plus the goods came very much in a crumpled state