Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, very comfortable, loks like in photo
Excellent slippers. at 39 Russian ordered 40/41-came up
Very cool slippers, soft, light, at its 37,5 chose 40-41, the size approached perfectly, with the store did not communicate, the order was sent on the same day, to perm went 10 days. Recommend
Very fast shipping, arrived in two weeks in France. Very comfortable and soft, the rubber sole does not slip. Delighted with my purchase
Ordered 11.11. The store sent in two days. I trained the parcel in Sochi 21.10. Slippers are excellent. No bad smell. The fur is pleasant.
Excellent slippers, soft, neat, pleasant to the touch At 39 foot size took 42-perfect
Best one size bigger, fall smallish from
Delivery is super fast, up to the arch. 2 weeks. slippers are soft, pretty.
Photos correspond, there is no unpleasant smell, comfortable sneakers, on size 39 ordered 40-41.
Excellent sneakers
Lovely sneakers, very comfortable and beautiful. Happy with fast delivery. I will order more from this store!
Good sneakers! Soft. At 37,5 took 38-39
Nice slippers. Be sure to take on a larger size (or two, so as not to butt). Warm and soft.
love them :) very nice quality and comfortable. the size on the bottom says 38-39, if you are more 39 better take one size up (40)
Slippers are chic, the first couple of days slightly lay fur, but then everything became fine. The size on the slippers is 38-39, but at 39 they will be small. I myself wear 38,5 and I'm back to back. I will order more such myself in a different color and size larger
Slippers are small. My stop 22,5 standard shoe size 35. (even 34,5). And slippers straight only on the foot. It was possible to order more. The quality is good, there is no smell. The sole is dense. Soft. There's nothing going on. Excess glue, no thread. The quality is excellent.
Love it
Perfect! Just like in the picture.
Just like the picture, super comfortable and soft and arrived super fast! Am completely satisfied and advise is an experience to repeat
Thank u
the are so cute and fluffy
Size 42 for full 41. I was mistaken, having read the reviews on my 39 big very much!!! But for walking in winter in warm socks is excellent. Quality is super, I order 2 times enough for 1-1,5 boldly (the first pair of left slippers in the back burst, but everything has its shelf life). Total-to buy I advise, the store-Sumer is fast, in the Moscow region for 7 days flew, after order in Black Friday. There was no need to communicate with the seller.