Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To St. Petersburg reached longer than a month, the national team (about 10 orders) the parcel with full tracking. Of them, 11 days arrived at the sorting (at a distance of half an hour from the destination)! The product description corresponds. On moisture resistance did not check. The mat is pleasant, there is an anti-slip application
Very thin. when lying, the edges are folded upwards. dries quickly.
Just like the picture. I haven't tried it yet, but it looks like a good product
Absorbs very well, but when taking it you have to be careful, because it depends on the amount of liquid, if you tilt it it can leak. Does not cross and my dog used it right away.
Visoka yakust. Purchase viriddan. Who's his Grosser.
Dugé class mats, it is beautiful for diapers! Viglayyut exactly yak in the photo! Uncle!
Perfect. My kitten peed on it (not for that but...) not and it did not pierce! I recommend
Fast order, very well packed products, I am delighted to have received them now I just have to test them, I thank the store.
Good! Good! The only thing should be more sizes to choose from. I was looking for a little narrower.
It performs its function, although the material is quite fine.
I liked the diapers very much. Delivery to Ukraine 3 weeks (despite the military situation). Absorb perfectly straight from the package, like do not stink. I ordered a small size so that less washing and drying was for the winter. But I would say that they are more like a litter for carrying, weeks as a diaper
The dog immediately went like a bed, I try in the first
Super rewelacja you buy one more for replacement mega fast shipping
I came very quickly. All as in the photo.
Same as the photo, I already tested it and if it absorbs quite well. It took him a month and a half to get to Mexico. Excellent Product
Excellent does not crumble
Description Same as photo, very well finished! Correct size! Now wait for my little bitch in pee rush likes it and don't mess up the floor! I hope so!
Convenient. Bought under the bowls, the dog likes to "water" Everything around when drinking plus paws do not slip
Works fantastic! Without these mats I had my room not without wetness can keep! Really a recommended for puppies and dogs with bladder/plas problems!!
Excellent material, the product arrived fast and being very helpful on the day. Congratulations!
Quite a thick mat. On the inside is an anti-slip coating. Bought for a puppy, I think, the diaper will quite cope. And I hope after washing my functions will not lose.
Everything is fine! Very fast shipping! The goods are excellent! Thank you
Excellent diaper and super fast delivery, I did not even expect it myself, and from China!!! I'm very happy!
Very good product is fast shipping
Very good, work perfectly as the description.