Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and size corresponds
Very nice pair of shoes. Very nice to wear. The heel is not a handicap for walking.
super
Great shoes
The goods reached Moscow in 9 days, the size is in size-selected according to the table. The pad is comfortable, the heel is not too high, the only shoes for a narrow foot should be taken into account when ordering, but my Russian 34 sat well
Runs a bit big but really beautiful
Great product but too small
Small Tight
Arrived in perfect condition and even comes with spare heel tips lol I would purchase from them again :)
Great shoes, soft. Came safe and sound! On my 41 took 43. It seems normal. You need to distribute. Seller recommend👌
Excellent in price ratio, I gave them to my wife and they come well of the measure, only for people of narrow standing they come very small
Take a size larger. Very comfortable and beautiful
I like it. I was surprised that those shoes are pretty comfortable
Cute
Perfect size. Beautiful as described.
The size is matched, but on a very narrow leg!
Perfect, those with chubby feet do not buy KK I ordered 1,5cm more and it was perfect. Arrived very fast and well packed.
Everything is fine, exactly as described and super fast delivery, thank you very much😁👍
beautiful and comfortable
I recommend it
Perfect.
Excellent very nice
Worth the money, look good
Beautiful feel good material
I loved them, super comfortable, excellent material, the heel is patent leather, I will order again, I recommend them. Fast delivery, arrived earlier than expected.