Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product conforms to the description of the site
The house is great. Seller advise
Very, really very good, soft and pretty cat cottage! !!. Cat uses it very like!!!, Now has a small own "Palace, Delivery was extremely fast, tracking was the whole time, possible!!!. So, everything!!!, Great store!!, Many thanks dear.
Good deal. My yorkie likes it.
All the time I have passed with a description, I have arrived at the 4th day before the declared term. I will sell my daughter for a monster product!
The bed is very fluffy, and hot, my dog loved! Not know how to wash cuz not take the cover will q wash everything.
Perfect animals delighted
Very satisfied with the purchase of very soft thank you to the store.
Very nice, great material. My cat was a little unsure at first and maybe a little closed, but appreciated it after a few days. You can use both closed and open. Delivery was very fast. Very happy to have bought this board!
Conform to the description, but my cat does not like it .. : -(... Thank you to the store. On the other hand the delivery was at the top. Because the parcel was deposited from other neighbors and I had to go get it, before finding it by chance.
As shown in the pictures! Big enough for my little dog of 8kg. Delivered quickly!
Excellent soft cot. Fast Delivery
Very small
Perfect and I very satisfied thank you very much
Wonderful bed
The good cat liked the warm bed, immediately occupied it. But when it is packed for shipment so twisted that then it is deformed and becomes a scythe, a curve, and it is already impossible to straighten or smooth it, as in the photo. The bed as presented on the website of the store is all smooth and neat, it will definitely not be. And so everything is good the seller sent the parcel quickly, but of course, in the applications, the deadline did not arrive for two weeks is already in Russia, the post of Russia is not fast.
The product is excellent, soft cheesecake, bought for the second time, for the second cat. Like it very much.
Nice warmth.... not to hot, dont want to cook my cats. Just enough heat to make it through the night comfortably.
Great! The cat is delighted
Wonderful bed! Our beauty does not want to leave her new crib! Thank you!♥️
OK. fast delivery. thank you very much
I order the second bed. An excellent house-bed for Chihuahua, waited not long. My dog is happy, Thank you.
Super soft lovely colors quickly after Germany supplied many thanks
I love it and my cat nas
Better long plush.