Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 2 sizes larger, came just under a thick sock, a little carried and will be good) so boldly order for 2 more, do not lose
oK.
Super light comfortable thank you
Great, thank you! In size: on his 42nd took the 43rd, it turned out just on a normal not warm sock
Good.
Boots are warm, light, fell in time, ordered 2 sizes more
Excellent product. You have to buy one or two bigger numbers to make it comfortable.
Everything is just wonderful! At his 41 took 43 and guessed! Thank you store! Och. nice!
Light, do not get a taste. They stick weakly to the laces.
To Moscow in 11 days, special thanks to the store. The size is close, as the fur will lie down just. Good boots.
It's more plastic than I expected.
To the Leningrad Region 12 days. Boots liked. At 43 took 46, just right. Light, comfortable. Excellent for walking in nature. If also Frost will stand, then they will not have prices. From China, orders began to come faster than from ozone. Thank you!
Buying second boots. For giving what you need. Light, warm, waterproof. Shipping fast. I recommend to buy.
Good product but shipping not good
Excellent warm boots. Took 44(27 cm, 10), at 43 came just right. Delivered fast, to the store Thank you.
Very warm and comfortable, fantastic removable insert that can be removed easily for cleaning. Soft rubber sole that is very grippy in the cold.
Priced items
Siuntinukas atejo greitai, Botai silti, aprasyma atitinka, typewriter reikia IMTI vienu numeriu didesnius. Dekui
Excellent goods, great store Thank you!
I should have asked one size bigger
Comfortable, light boots. I ordered a larger size, came up perfectly
With a stocking my size 42 VLEs tightly, and without a stocking 44.
Good bots, for winter the most it, took 44 size on their 42-came just