Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thanks
The bag is cool! Cute, voluminous, but not bulky. Purchase is very satisfied!
Excellent. The color is cool, grayish blue. Fast delivery, 16 days to Saratov. At registration inattentively decorated, it was possible to choose a plus delivery, fast. Took it at the post office.
Very fast I received and cool purchase..
The bag is very cool, not big, but very roomy, the seams are even, the accessories are quality. The parcel arrived very quickly. Eraser for hair in padarok.
Handbag is not large neatly made sewn well thanks
It looks very good quality and gift a ponytail
I liked the bag and the speed of delivery. Seller recommend. Convenient to use.
Very fast and very nice, thanks!
Fast delivery, excellent bag. The size is medium, but roomy and comfortable, many pockets. I thought that the bag would be more matte, but in reality the fabric glitters, especially in the sun. In general, the bag is satisfied, I recommend the store. As a gift, the store put a hair band.
Recommend
The bag is good. I ordered a second time, but this one is slightly smaller than the one bought a year ago. Internal pockets are too low sewn. In the previous all the pockets were close, and in this one it is necessary to put a hand deep into the bag, while you find a pocket. We'll have to get used to the new version. Packed well, the store put the rubber.
Great bag! Excellent quality!
Thank you very much to the store the bag is wonderful. I had a Kipling bag looking for the same and found this seller's bag one in one hope in sock also will show itself well and still sold put a gift of course well very nice with the producer did not communicate the goods received bystra
Perfect size and many sections. Very useful.
I like the bag very much. Light, umbrella and food containers can fit.
Thank you very much, the bag is excellent!
The order came very quickly. Everything corresponds to the description. The quality is excellent. Recommend.
It's the second one he bought and very happy
Ordered 25.09, received at the Mail 29.10. The bag is great! She wrote out a friend, she liked mine. I 've been like this for a year. In general, I recommend to everyone! To the store Thank you very much for the good goods!
Very nice
Nice! I have received the item almost on time! Thanks to the store! And also thanks a lot for the gift!
Delivered quickly packed perfectly thanks also and a gift put the little thing, but nice. I order such bags not the first time the quality is very satisfied with the seams are even, the locks are reliable.
The bag is good, sewn qualitatively, sent quickly. Very different color of the bag from the photo of the product on the site. In fact, blue-gray.
I ordered two bags. The bag is excellent, all as in the description, only the sizes of the black bag do not match. In a gift, they still put a rubber band.