Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and big. Only few min dots. The zipper was unfortunately little piece and the bottom of the seat cover is much too thin.
Beautiful. It opens very easy. It doesn't smell almost.
I arrive on the exact day, recommend the store the cage as seen in the photo, I loved it, thanks.
The closure of the top broke after 2 uses. Too bad. Otherwise good product
Great size and well made
Arrived fast and it's bigger than I expected.
Super and very fast
Very cute. Just like the photos. I arrived very fast
Bueno
Perfect arrive in Belgium in 9 days perfect for the cat's littiere to not have everywhere in the House I love and my cat too
Super HAPPY Park perfect for my 3 Yorks The size corresponds I took 112 × 112/58 fast delivery I recommend good match with the store very beautiful thank you
All top for the price
Just what I wanted, it's very light and easy to put on and take off. I fit perfect
Nice, light push והכלוב folding not know if use
Very good product
Says it takes 10 days and took a month, otherwise fine
Gostei receber…
The product is very good and I am satis date, the only thing is it took a lot to get there, much more than the expected date.
Super fast to Maceió-al!! Like, recommend buying!!
Very good product; Folded, it holds the place of a folder and folding takes a few seconds!
Super The Times bought. To recommend.
It spins over some sites but generally well
It's just like the picture. I 've only tried it one night and good. I don't know durability yet, but it does its function
I'm very happy thank you very much to the store very well
Excellent aviary!!! Fast shipping!!! Only 3 weeks north of Norway. I recommend the store!