Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes look like the pictures, you might need insoles, if you flat feet like me. They arrived quicker than expected.
The shoes are very elegant, they took summer. The skin is soft and elastic. Color matches.
The order came very quickly description thank you very much to the store I advise the seller and good luck to you in everything
perfect
Everything corresponds to the description.
Everything is fine. The only thing you do not need to here people to confuse their brains with their comments to take more on the size. They go one to one...
Norms
Thank you son very much ....
The shoes are cool, soft and weightless, they do not feel on the leg. Shipping is fast too. I recommend definitely.
Great option
Excellent came the order as you requested the same size, color and height. The beautiful beautiful thing it really is excellent paying money for a good thing so I am happy. Ask and try you did not regret it really took 26 days but the order has reached okay
Very good ....
top
Goods Your received, thank you.
Good value for money, pretty well made. Foot 26.5cm size 44 perfectly fit
For autumn and no more, very thin sole. And so the norms are sewn.
Normul.
The parcel came in two weeks, the track is tracked, the store did send quickly.
Ordered 23. 08-got 12.10. This is the second pair bought from this store. Sneakers from Split, artificial insulation. The size goes to 42 Russian. Recommend.
I never got the order is a scam this
Boots are good, but did not fit the size of the table, returned the goods. The money was returned. Thank you! We will make a new order. recommend.
Good product
Very good.
yet to use item
geri