Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery and good product quality. Very versatile bag
Very stiff fabric.
Magnifique et très pratique, livré rapidement !
Сумка хорошая, но немного отличается цвет от того, что на фото.
Handsome. Looks like the photo. Price is also OK.
Delivery time is satisfied. It was not immediately possible to figure out how to make pens. Quality: lining for such a price leaves much to be desired.
I liked the shipment quite quickly.
Very good! It's very cool and the order came super fast!
Good stuff, I'm in perfect shape. It's super comfortable and you can put it as a bag or as a backpack. I recommend it. Very good communication with the store.
The bag was missing straps
Great quality for the money. Great delivery speed. I recommend this store.
handel is weird connected
Fast shipping. Good workmanship.
The bag came not crumpled, & clean, size as indicated, inside several pockets, straps with soft, pleasant skin/leatherette look, came very quickly. Thank you to the store for good service
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thanks
Fast delivering product consistent with the description
Bag as in the description... good ....
Beautiful! I love it! It's practical and ideal.
Very nice arrived a month and 15 days after placing the order, and it looks very good quality.
o.k
unfortunately middle piece is sewn backwards
Very fast delivery to Czech republic.
Thank you! Very reliable and fast is a month I arrive
The bag is not catchy, but very original, I liked it. A capacious, envelope for documents A4 fit freely, an organizer with small things and a small lunchbox fit near. Sewn soundly. The weak place of the design is the lower fastening of the belts, they are made of soft dermatine and under heavy load, like me, they won't live long. But the bag will definitely work. Thanks store