Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Very well. If you wear size 39 in Europe, ask for one more size because they are super fair to me.
Beautiful boot, Shin 37 in Brazil and ordered 39 and served properly, very well packed and the delivery was as expected
Description in a word: perfect.
Are beautifulTo see how they fit me now
These are so amazing for the price I can’t wait to wear them
Thank you very much it felt like I wantedThey are trusted
They were a gift for my sister and she really liked them
They are beautifulArrived 7 days before
The boot is beautiful! Exactly like in the photos and the material is great. It is all lined, from to wear without sock. I put 38 on the BR and ordered 39, it was a little tight on my fingers, but it was to use. The delivery forecast was for the 08/06 day but arrived 30/05 day
They are very beautiful do not smell bad and the size is correct to the guide, but it has a little detail a buckle was broken, maybe on the way
They fit precisely, I took a 37 and they are right for me, they don't suffocate my foot. They look good, hoping they last a while, they are very beautiful and comfortable. Shipping times were very fast! (arrived 10 days ahead of time)
These shoes are beautiful, there is no smell, it is thick enough you can really walk without falling apart
I loved the boot, it is light and very comfortable, the laces are very long, so you can regulate well if you have thicker legs. I Shim 34 and took 36 and it served me well, it doesn't squeeze my feet or bother my heels. There are some marks because they are well folded, I hope you can soften with the use
Beautifull and perfect <3
Great cost benefit, the material is a little thin, but I thought it was fair for the value. I liked her. Use number 36 in Brazil I took the 38 and served perfectly. Very comfortable
Exelente are very fast in what they do
Fit size chic
its a bit too small for me.. I literally cant wear it
I can't rate "satisfied", this is my daughter, but she is still far away.
lindo dms
Very comfortable and just like the picture, N came with no kind of defect, Best Buy I made
Beautiful my new BB AAAA
Perfect! Beautiful just like the photo! I ordered on April 25 and arrived on May 12, came quickly! I had to ask for two numbers bigger than mine, because the first time I asked for only one number bigger than my foot and yet it was supposed tight :( I had to sell and buy another, this time it worked. (It still turned out pretty fair)
In love with this boot, she is lined inside, super warm. I use 34 here in BR and got number 36... On the foot it was a little loose, but on the legs it was right because I have thick thighs. If I had got a better number then I wouldn't be comfortable but thighs. But that's it, super recommend.