Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast Delivery
Dazzling sizes מדיוקות cozy and comfortable
Ordered on September 22, 2020... came the parcel 14.11.20 long. Track was not tracked...
My shoes size is 38. They are just right. Soft, nice, thank you.
Perfect, very soft and comfortable, thank you I recommend
Very comfortable and soft slippers. Warm. Ordered 2 pairs. 37 size. On the slippers themselves, the size is not specified. But on the leg exactly he. On the sole of the navel, so as not to slip. The store put down the brosetic.
My daughter really liked it!
Very fast delivery and very soft and warm slippers, and they are beautiful, I will order other colors.
Grandma's happy. Thank you.
Very comfortable and soft, for winter it is better to buy warmed insoles, because. The sole is thinner than expected
The greatest! Very easy to put on and off, are soft, the size is as described. Great!!! 2 weeks to Moscow, very fast!
Excellent boots. Size 9.5 cm on the foot of 26 cm. the store sent immediately the parcel and came to Moscow quickly. Put a little present.
Cool. For size 39 Butt
Second time I order. Everything is fine. Soft sneakers. Very pleasant to the touch. The sole is non-slip. Advise
Good sneakers, and fast delivery
My wife told me to order more.
Super comfy!
Super! Mom really liked it!
I'm happy with the goods, I ordered my mother, everything came up, in excellent quality, I ordered half the size more, recommend the product :)
Super nice!
Very nice!
Super
Labai gražios ir minkštutės tapkutės.
Excellent quality, very warm and beautiful, everything is done neatly. As a gift, the store put a bracelet
Slippers are very warm. I ordered October 17, the mail came on November 11. The parcel was tracked. I ordered the smallest size for my 34 foot size, slippers just. I like it. To buy I recommend!