Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and warm, good quality
Great, like the description except and a pity that the upper of the slippers is not a little higher. Height smaller than in the photo.
Very comfortable slippers for in the house, this is the second time I'm ordering from this store and I'm very satisfied again. They arrived in good condition and very fast after ordering, nice and warm!
They are perfect, well cut, pretty with in addition a small bracelet as a gift and an ultra fast delivery! Thank you
I buy second, chic and warm slippers, very comfortable, also do not slip on the floor, I advise, in the village of Cold very By the way
Such cool home boots! Warm, soft, for winter the most it. Very quickly received the parcel through a new mail, which was very happy. Thanks store
+
I took the size 8.5 (39) with a margin, the Russian 37 is comfortable. In the rest, fully correspond to the description
Normal but short.
I love them. They're very warm and comfortable, apart from soft, and they're prettier than the picture.
Ordered on 8-11 and arrival on 20-11 Comfortable, warm with your fur, bring inside insole, fit European footwear numbering The pattern is different in every Slipper but I don't care
it should be a litter bigger for european men, but description is good. Great shipping!
That's so sweet, exactly what I wanted. They are perfect size, very soft and warm
Good tapulki, but small size for 1-2 sizes. At 36 took 7-in the lapse. It was possible to take 8. Quality worthy. Without any smell. We arrived very quickly-in two weeks-combined with the other two orders. Thanks for the good thing at a good price!
Fast shipping, i like it
The quality is excellent. In size did not hit, small size.
Super
Cool!!! I advise everyone!!!
Fast delivery quality normal
The zapatatils came very well wrapped and gift a very funny bracelet. The store is highly recommended.
Compliant! Perfect store, very nice Slipper soft and warm. I even had a small bracelet as a gift
They're fine, maybe a smaller number than it says.
Sneakers liked, dense, fleece inside, sole on a small paraloon, soft. I came to Krasnoyarsk for 14 days. thanks to the store I will order more
Too pretty!! Size niquel !!
Slippers are good, but in shape a little different from each other, everything else as in the picture