Due to high demand, please allow at least 2-4 weeks for delivery.
Your tracking number will be sent to you after 3-5 processing days.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price you pay - you won't be charged any extra fees.
If you order an in-stock item, we’ll ship it within 3 working days.
Orders are shipped by shipping carrier of your choice. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
You can change or cancel your order within 12 hours. Please contact us at [email protected]
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Anywhere in the World
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Better than I expected, though only small pets have a big cat left.
Let's see!
Exactly, the only thing is that it should come with some support for the price
Cat uses with pleasure.
It's great, the cats like it
The cat is glad, thank you!
Very cute hammock-soft and comfortable, cats like it
It is very small and only brings the hanging strips but not with it could be glued, it feels soft and thin
Came hammock as in the picture thanks.
Lovely!
I accidentally got a cat one for my dog but it’s cute and my dog is too stiff for it so when i tried to put her on there she was wobbly and fell off and i tried to put my cat on it she was too big and chunky and she just slid off but it’s very good (And it arrived a whole month earlier, its february 17, estimated delivery was march 31)
As described. The deadline was not met
The order was sent quickly and without marriage. Tracked. Thank you store. Recommend.
Same as in picture, very nice, but too small for my fat cat
Linen-like fabric on one side and super soft on the other. It was delayed almost a month from the estimated delivery date.
I think it would take something to hang the hammock
Goods received, I am happy.