Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bots are good. Warm. The store at the request put a gift-insole. Recommend
Warm, in size, fast delivery
At the same second time I order here. It came well packed. Bones like bones, took about the stock really liked.
Exceptional boots I recommend, they have comfort worth for water are perfect for Mountain
Norms. Liked it. Recommend!
Good sneakers. in winter I will check on how strong.
The fastest delivery to the new Urengoy 2 weeks, the size approached thanks to pradovtsu
In general, it's normal. There are small traces of glue, but not critical, and orthopedic insoles Chet did not put this time. Delivery is very long 3,5 month and it is from China to neighbouring Kazakhstan)
Thank you! Come quickly! On the foot of 28,5 cm size 10.5 came up perfectly, there is a small stock under a warm sock. Color liked,, swamp,, green, comfortable, must be warm, while there is no way to check.
Fast shipping. All as ordered then and came
Externally, everything is fine. Let's see in winter what will happen
I bought them from my father as a gift and he's delighted, he's wearing a little lamb inside.
Bona, as always, on top!!! Super! Fast shipment and delivery. Thank u!
All super is not the first I take the firm happy. For winter, that's it.
Delivery is very fast. In just a month came to Ukraine. Used to have to wait at least 2 months
I wear bona since 2007. As always, everything is super. The store put at the request of the insole, special thanks to him!
Superb shoe. I highly recommend this store.
Thank you! The goods are excellent. Very quickly came. The size approached perfectly! Recommend.
Delivered quickly the size matches, warm.
The shoes are good, the size matches.
Boots are excellent. Decent shoes. I buy shoes of this company not the first time. This time, too, was very pleased.
Warm shoes, soles perfectly withstand the weight of one hundred and above, I order not the first time winter and summer boots-I recommend Bona.
All yak at description. 44 rosemir on my foot 28 cm on the palets bialshi, for the winter normally with a greenhouse toe. I'll beat the yak to be worn. I recommend selling, Uncle for dodatkovy stelki. I'm gonna lock bona up.
Excellent.
Everything is as always good. The only thing was not a big smell when opened.