Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well
Кроссовки отличные. Подошва высокая, мягкая. Сеточка не просвечивает. На свой 42 брал 8,5. Доставка до Питера за 15 дн. Упакованы отлично. Продавца рекомендую.
Классные кроссовки! Точ в Точ как рекламе!Удобные,хорошо сидят! Продавцу огромное спасибо!
As always-good! Great store. Delivery is stable 60 days.
All the norms of Bon there is a bone, the dimensional grid is excellent. In general, I like it, I do not take the first sneakers.
3-я пара обуви из этого магазина и все нравятся, обувь как на фото, размерная сетка соответствует, подошва тяжеловата, но ходить удобно
Дошли быстро.На ноге удобные.Сшиты неплохо.Но сама модель немного разочаровала по дизайну.Есть подобные - выглядят дороже и аккуратнее.Продавец- красавчик.Положил по моей просьбе дополнительные стельки.10 звёзд однозначно.
All OK with the store did not communicate, rosemer unfortunately did not fit large were
Lungs. Have approached
On a high rise tugovato sole is heavy for summer and so nothing at first glance
They sit perfectly, went for a long time but they are worth it.
Almost a month to the Moscow region, made neatly, but heavy and it is not clear how with this shape of the sole on the heel will walk comfortably or not. The store is not an ass-he put down the insoles about the stock, sent for a long time, but they were home instantly!
Good ones. Hard to dress. On the 45th, not a wide leg.
Reduce the star for the delivery and journey of sneakers on foot around the world. In general, the size 9.5 = 44 is ideal for a wide leg 43r-ra
Super
Do not match the size, huge
Молниеносная shipping. Excellent sneakers for summer. At 43 size (27.3) took 9.
Smell No very heavy sole sew perfectly
SUPER!!! Товар превосходный. И по цене, и по качеству. Заказом доволен.
Отлично
всё ок, с продавцом не общался
Excellent summer pedals. Yes, it is heavy, but it will not be demolished. Look live in general fire. Thank you to the store for the additional insole!
The size approached. Delivery fast
Ношу 46. Размер 10.5 подошел. Размер стельки 30.5см. Тяжелая подошва. Но в носке нормально
Good sneakers, the sole is durable, I will not say that the lungs, but the purchase is satisfied