Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for me, the size suits me perfectly (I took 46 instead of the usual 45) Delivered in 15 days! Nickel
OK!!!
Item received within two weeks. The size corresponds to the declared.
All OK thank you very much
The size does not correspond to the table. The length of the leg is 27 cm. According to the table 44 size. I need 43. Looks like leather. The sole is rubber like a tire, I think it will leave black strips on the floor. There's glue on the surface. The goods exactly for the price is OK. If my size would wear
Very comfortable and very of elements Ding cue
A lot of shine to leather. But they are exact. T like. To walk with them.
Thank you, the second, the first ones were big, these are kind of normal, soft on the problem leg
Amazing fast delivery just incredible. Thankyou
Photo themselves will tell about the assessment. Two people sewing shoes (right and left) should communicate with each other.
wow im really appreciated and the product is in good condition thank you
Excellent product ..
Thank you very much, I like it very much, I didn't guess the size, but the men's Comuto will do, the split smells of paint, and it's super light, I will order for my husband as there will be discounts, I make the delivery in the top five, instant
All OK shoes arrived quickly The size fits I wear size 43-44 size 43 is the right one somehow adequate for the price
excellent all as described
For the price, home shoes, small step, ideal. My real French size of 45 would plus support according to their size, but it remains comfort.
Thank you seller! Package in good condition! Shoe the same what is described!