Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product same as advertised, loved too and super comfortable and very light!
It is very cool, it took no more than its size, it is perfect, it is comfortable to walk, but you need to get used to it a little
I took it very well the size of the bigger sat loose Walking is not very comfortable from behind the sole, although you can probably get used to it There were problems with the delivery but the store promptly sent a new pair in general I advise 10/10
All norms
They are the best!! the delivery LCH is fast-11 days, take only 0,5-1 size bigger
I wear it for 2 or 3 months very much like not to go great, but not for constant wear, my feet get tired on such a lift ^ ^ ^
Super Duper
One shoe came bent, but it's not quite critical. Shoes are amazing, it is very convenient to compose it with elongated jeans. Delivery one and a half months. I took 44 on my 43.5-fit perfectly, but there is discomfort in a large finger with a long socks (here because of the material, not the size). I highly recommend, I'm in love with her despite the cons.
It’s uncomfortable but l like it
I decided to order for a long time, according to the reviews it was not clear what was what. I will now clarify. Ordered at the end of July, received in mid-August (delivery was delayed by 2 days) Ordered a foot 6,5 size of 23 cm. A little free space for fingers left (3-5mm) Very light shoes, walking does not cause difficulties. Dents and other defects were not found (even glue is not visible, as on a cheap pallet) The seller is helpful, like it very much. I advise you to purchase! You will not regret!: 3 <3
Boots top for a long time wanted to order them already seemed not very convenient, but you can get used to it and so with jeans do not look very good but with a skirt top