Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The boots arrived late, they don't look bad. very creaky, the height of the top is short, the heel is missing and the top is torn off, it is light to wear, it does not fall off the legs
It's not the first order! The boots before, served several years! So I bought another pair! Thanks
The leg is great, very comfortable
Very good product
Good product
Are too small, I wear G. 38 ordered size 39 and are too small. Would have needed size 40!
I take good slippers not the first winter. Soft, warm.
I like the good ones, it's not the first time I'm sorry only for one and a half to two months
Thank you very much seller! I liked everything very much! I advise this seller to everyone
The package arrived quickly, the shoes are light, warm. For Russian 40( 25,5)-ordered 41 sizes. Just, it was possible to order 1 more size. because they sat down tightly.
Thank you
I love these boots very much. I order not for the first time. Comfortable, warm. Very satisfied!
The boots are cool, but this is more for a cool autumn, at 38 40 came, let's say: right in the back, you can't put on any warm sock. How will be in use, let's see
Super comfortable! And very warm!
I take it for the second time, I took it three years ago, very comfortable on my big foot and 38 size took 40, everything is OK! The past in the rain could not be worn-soaked, these were treated with a water repellent spray-let's see
The size fits everything perfectly, very comfortable. Seller and store recommend!
Soft warm slippers. Cozy as in slippers. Walked in winter 20 kilometers in-30 degrees and it was warm. They practically do not slip on people (I have not seen them better). I take it for the second time. Took both children and wife. On the foot 26,5 cm fit size 43. Be careful. One minus. The sole began to crack by spring. Saves the usual shoe glue moment. But the heavier you are and the more frost, the faster it is damaged. So for the season at most. In extreme cases (with glue)-one and a half. But for the price everything is fine. For children-generally beauty.
Thanks