Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very disappointed because I ordered 44 but was sent 41
Oke
Bought the 4/9/2020, reached 29/9/2020. Came well packaged. Very comfortable Very satisfied. Thank you store
Very cute and in time
Luxurious, elegant and excellent
product is exactly as described by store. I recommend with 5 Stars. shipped on time and received on time
They don't look so much like Live parents, I didn't really like them, because the color does not distinguish well, apart they come larger than normal it is not accurate the number
Not the skin on, the photo of the store looks more beautiful, and so deshmansky shoes
perfect
Looks super It came in size.. Clearly Lungs. Sewn as a factory I'll see how it will be worn I am very happy
Cute, light, comfortable. Let's see how they will be worn
Выглядят шикарно. Но интересно сколько прослужат. Была бы такая обувь из натуральной замши или кожи, я бы купил) Извиняюсь за качество фотографии)
The packaging is very nice if the acid is damaged by the shipment
Delivery 2 weeks, большемярят, the size table of the foot length does not match, I took on my 28 cm 44 size and they are great
Beautiful according to what you expected
Waited very long
very good arrived in time . thanks
very beautiful
The size seems to correspond, but you could take a larger size, when opening the package there is a very sharp smell.
Very long! The size did not fit more
Delivery 3 weeks, good shoes, I recommend
The physical pictures of the shoes is far far far better and beautiful than in picture. I recommended the store 1 Million Star ****************
ok
Not up واستردت money
As pictured