Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by your selected shipping carrier depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BuyAndNow.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
굿
I have a low rise, I'll have to add an insole. But it will be warmer.
Order came. Packing is not broken. I took the size larger.
Very good shoes, a little just for the size but it should go. Complies with the description.
Good shoes, at 42 size, took 43. In life more beautiful than in the photo)
The goods were delivered in time, Norm 38 days. Ordered 42. If you need 42 size, you need to order 43. The smell is like a car tire. Don't winter it for sure.
Boots went about 2 weeks in Kazan. thanks to the store for the goods! Shoes pleasant soft size approached.
Sneakers from KZ. Comfortable, I recommend.
Very quickly delivered, everything came up, thank you.
Delivered quickly. Looks good.
The product corresponds to the declared, that's only the size sent not the one that ordered. I gave it to my nephew.
Compatible with description
Excellent. Comfortable. Very beautiful. Thank you.
Очень хорошие ботинки, не знаю как в носке будут. 48 размер соответствует 43ему русскому размеру.
Shoes nice. Size such as given. Recommend.
Excellent store and very good product. I recommend this store very fast delivery. Of Congratulations. For a size 43 in France take 44
Very good all leather
Thank you for everything
All right
Shoes class same as in the photo but it is not leather but the material is very good, to Moscow were 10 days, the size of my 40 ordered 41 came up exactly in size that is, it's malomerki!!
Товар пришёл быстро и соответствует описанию
Too small, although measured by instruction. One should buy at least one size larger.
Delivery is very fast, straight instant-so as much as 4 stars. Kind of cool, but the skin is absolutely far from natural! The leg does not breathe, very light because of the fact that the glue, a very thin sole. Guessed with the size-7 is quite our 38r-r, I put the second insole at once and straight became akurat-the leg does not hang out and the cold from the tile stopped feeling: D The color is pleasant, as in the picture. Хлипенькие of course ..
Excellent Product recommended
Boots for a warm winter. In general, not bad. Up to-10-15 is normal, at lower temperatures, the cold is already felt. The sole seemed too soft and thin, in the frost it felt. Malomeryat, took a size of 13,5, on a foot of 45 sizes sat back to back, I hope they are carried.